FAQ/Aide

Here are some answers to the questions we receive most often. This page is regularly updated. If you do not find an answer to your question, please contact us Twitter ou par email

Questions related on cagnottes

  • Who can use Kwendoo?

    You want to create a cagnotte to meet a need, go to kwendoo. Creating and managing your cagnotte is free.

    You just need to make sure that the currency in which you want to make your fundraising is supported by kwendoo. 2 currencies are supported for now: the euro and the dollar

  • What kind of Cagnotte is found on Kwendoo?

    - Tontines between members of the same community.

    - Fundraising for associative projects.

    - Cagnotte: Birthday, wedding,etc...

    - Fundraising for various other occasions or objectives.

  • How to contribute to a cagnotte?

    You must be registered with kwendoo to contribute.

    1. You go to the link sent to you by the creator of the kit and click on "contribute".
    2. You then choose the amount of your contribution.
    3. You end the procedure by entering your credit card information on a page secured by our partner Mangopay. All information are encrypted and managed safely by our platform. The partner company has an authorization from the Banque de France.
  • Is it possible to contribute anonymously?

    It is possible on Kwendoo to make an anonymous contribution and / or to hide the amount of your contribution. Neither your contribution name nor the amount appear in the list of contributors. To do this, check the corresponding boxes on the contribution page.

    On the other hand, the initiator of the kit will have the information about your identity, as well as the platform www.kwendoo.com and this for reasons of safety and compliance with the requirements KYC (Kno Your Customer) of our partner Mangopay.

  • How to initiate a cagnotte ?

    You have an event, a cause, a project for which you want to involve a community of friends, family, colleagues or your association. In two clicks you can start your Cagnotte. We validate it within 1 hour.

    You will simply have to fill the form of creation of cagnotte and to submit us your request.

    The cagnotte remains private. When this is validated by Kwendoo, you can send the link to your community. She only knows the existence of your cagnotte. You can always ask us to activate the referencing of your cagnotte on Google. It will then be possible to find it by doing an adequate search.

  • How can contributors access the cagnotte?

    The initiator can insert the personalized URL of the cagnotteinto its invitation mail to contribute

    It is also possible to use the invitation functions of kwendoo.com, accessible on the page of the cagnotte. Anyone can invite new contributors by:

    1. Facebook or Twitter: a message appears on the facebook wall of the person inviting to participate or on his twitter page
    2. Email: It is possible to fill in a list of emails in the frame provided and separated by semicolons.

    If the cagnotte is tied to an event that has a site or blog, the initiator can insert a pool widget on the site or blog. The widget's HTML code is provided to you by Kwendoo on the admin page of the cagnotte.

  • How to present your cagnotte ?

    At the time of submission of the project, a certain amount of information must be provided. These are the category of the cagnotte, its title, the amount covered if applicable, the duration of the campaign, the description of the purpose of the fundraising.

    Once the Cagnotte is validated, you can continue to enrich the description by, for example, indicating how you intend to use the funds.

  • What Cagnottes are eligible?

    Cagnottes whose purpose is racist, violent, abusive, defamatory, revisionist, condoning war crimes, terrorism, pedophilia, calling for murder or inciting suicide, inciting discrimination or To hatred.

    Cagnottes which finance sects

  • How to inform your network?

    Send an email to the people you are targeting and restart them periodically

    Throughout your fundraising, enrich your communication and stay in touch with your sponsors.

  • Is it possible to change the information of the cagnotte

    It is possible at any time to modify the information of the cagnotte (the title, the target amount, the end date and the options)

  • Is it possible to cancel a cagnotte ?

    It is possible to cancel a fundraising in progress. You will not receive any funds. The people who have contributed receive an e-mail notifying them of this cancellation. These people are automatically reimbursed (in Kwendoo credits).

  • How do I receive the funds?

    You can withdraw funds at any time. It's up to you. For this, as the creator of the cagnotte, you apply for withdrawal from the management page of your cagnotte

    To collect funds, you must have provided:

    • For individuals the scan of your ID and your bank details
    • For associations, the scan of the declaration in prefecture, the identity document of the President and the bank references of the account of the association

    The funds will reach you within 72 hours.

    The bank account receiving the funds collected must be domiciled in one of the 28 member countries of the European Area or one of the following 4 countries: Switzerland, Liechtenstein, Norway and Iceland.

  • My cagnotte Is it visible on kwendoo.com?

    By defaut, your cagnotte Will be visible only by those who will have access to it. These are the people you personally invited to contribute.You also have the option to make your cagnotte public. It will then appear on the page of public cagnottes.

  • Is it possible that the link on my cagnotte is found on Google?

    By default, we do not allow Google to reference your cagnotte. SEO is activated for public cagnottes

Questions about your account

  • Access your profile

    Make as much information as possible about you (address, telephone ...). This will allow us to improve our services by knowing you better. Kwendoo is the subject of a declaration to the CNIL. Your information is therefore kept secure.

    Access the Cagnotte you are initiating. You also have a tab with the Cagnotte to which you have contributed

    Also access your credits, your payment information and the management of your word exceeds.

    Finally, change your communication preferences with Fiatope.

  • I lost my password, what to do?

    Just go here and follow the instructions.

  • How do I disable my account?

    Send an email to contact@kwendoo.com with the subject "disable my account".

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Financial questions

  • What do transaction fees represent?

    Kwendoo manages your cagnotte and collaborates for this with a payment intermediary who receives and stores your contribution safely and in accreditation with the Banque de France.

    Kwendoo therefore charges a commission related to the service delivered.

    Kwendoo levies a 3,9% commission related to the service delivered. See rates for more information

  • Who pays the transaction fee?

    The contributor to the cagnotte does not pay a transaction fee. At the end of the fundraising and before paying the amount to the bearer of the cagnotte, the fees are deducted from the total amount collected.

  • How do I ensure that the project initiator will use the funds as advertised?

    Kwendoo serves only as an intermediary between the holders of the cagnotte and their contributors. It is therefore up to the contributor to judge the authenticity of the cagnotte which they wish to support.

  • Declaration of amounts collected and VAT

    The commission applied on the sums collected include VAT